Refund policy

Shipping

  • Sweden: 49 SEK
  • Norway: 90 SEK
  • Denmark: 90 SEK
  • Other countries: 9 EUR
  • Free shipping on orders over 1,000 SEK (within Sweden)
  • Trackable packages, delivery 1–5 days depending on location

Returns

  • Return unopened packaging within 30 days
  • Opened products cannot be returned (for hygiene reasons)
  • Return fee: Sweden 69 SEK, Norway: contact support, other countries 9 EUR
  • Attach the return label and drop off at your local post office
  • Refund issued within 1–2 weeks after receipt

Exchanges & Questions

  • Contact support@kimdenzler.com with your order number

Unclaimed Packages

  • Fees: Sweden 150 SEK, international 25 EUR